Refund Policy

You should never pay for an image we could not make, and you should be able to try BabyFotor without risk. Here is how that works.

Images that fail

If an image cannot be made, or we decline your photo, the credits are returned to your balance automatically, and a free image is given back so you can try again. You do not need to ask.

Your first purchase

If you are not happy after your first purchase, write to [email protected] within 7 days of buying and we will refund it in full, as long as you have made at most one image with the credits from that purchase (making one image, or unlocking one free image, counts as one). The credits from that purchase are removed from your balance when we refund it.

Other purchases

Credits you have spent on images are not refundable, because the images have been made and delivered. Unused credits from later purchases are refunded only where the law requires it.

How to ask

Write to [email protected] from the email address of your account, with the date of your purchase and, if you can, a few words on what went wrong. We answer within 2 working days. Refunds go back to the card you paid with, and your bank may take 5 to 10 working days to show it.

Your legal rights

This policy is in addition to the rights you have by law where you live. If you live in the European Union or the United Kingdom, nothing here takes those rights away.